Go back to normal view


Terms and Conditions

Lightline Pilgrimages Limited, Coopersale Hall Farm, Epping, CM16 7PE.All bookings are subject to our full booking conditions which appear on our website at:

A copy of these can be posted to you on request.
By asking us to make your booking, please make sure you tick the appropriate box confirming you have read our booking conditions.

The booking conditions provide for the payment of cancellation charges if you cancel or fail to make payment when due.
They also include limitations and exclusions of our liability to you.
For international travel by air, sea or rail, our liabilities are limited and excluded as if we were a carrier within the applicable international convention or EU regulation (for example, the Montreal Convention, the EC Regulation on Air Carrier Liability and the Athens Convention).
A surcharge may be payable in limited circumstances where certain costs increase after booking.

Your contract will be with Lightline Pilgrimages Limited.
This contract comes into existence when we dispatch our confirmation invoice to the person who makes your booking.

All Lightline flight and flight-inclusive holidays are financially protected by the ATOL scheme.
When you pay, you will be supplied with an ATOL certificate.
Please check and ensure that everything you booked is listed correctly.

For more information about the ATOL certificate please visit: www.atol.org.uk/atolcertificate
Or see our full booking conditions.

British citizens require a British passport in order to travel to the destinations we feature.
This usually takes less than six weeks to obtain, unless you are over 16 and have not held a passport previously, in which case you need to allow a minimum of at least six weeks.
Please ensure you have at least six months validity on your passport from the date of your return journey to the UK.

The Foreign and Commonwealth Office publishes regularly updated travel information on its website:
https://www.fco.gov.uk/knowbeforeyougo which you are recommended to consult.

In the event of any flight delay or cancellation at your UK or overseas point of departure, the airline is responsible for providing such assistance as is legally required by the Denied Boarding Regulations.
The ferry, tunnel or rail operator is similarly responsible in relation to any delayed or cancelled sea crossing or international rail departure.
Except where otherwise stated in our brochure or on our website, we regret we cannot provide any assistance in such circumstances other than information and advice to the extent we are in a position to do so.

Data Protection
Please be assured that we have measures in place to protect the personal booking information held by us.
This information will be passed on to the principal and to the relevant suppliers of your travel arrangements.
The information may also be provided to public authorities such as customs or immigration if required by them, or as required by law.
Certain information may also be passed on to security or credit checking companies. If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in this country.
We will only pass your information on to persons responsible for your tour travel arrangements.
This applies to any sensitive information that you give to us such as any disabilities, dietary or religious requirements. (If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we will be unable to provide your booking.
In making this booking, you consent to this information being passed on to the relevant persons).

Should you or any member of your party need to cancel their booking once it has been confirmed, the party leader must immediately advise us in writing.
The notice of cancellation will only be effective when it is received in writing by us at our offices.
As we incur costs from the time we confirm your booking, the cancellation charges as displayed in our full booking conditions will apply.
Lightline Pilgrimages Limited, Coopersale Hall Farm, Epping, CM16 7PE.